Amtrak on-time performance · Northeast Corridor
Springfield Shuttles
Northeast Regional service. Customer on-time performance by fiscal quarter, FY22 Q1 to FY26 Q2, from the FRA's quarterly filings under 49 CFR part 273.
In FY26 Q2, 84% of Springfield Shuttles passengers got off the train within 15 minutes of the scheduled time, at or above the 80 percent the federal rule asks for. Its last two reported quarters both met 80 percent, so the route met the rule's two-quarter standard.
FY26 Q2 is Jan 1 – Mar 31, 2026, the newest quarter the FRA has published for this route, posted 2026-07-21. Federal record of past quarters, not a forecast.
Every quarter on record
18 of 18 reported quarters met the 80 percent metric.
Who the delay minutes were charged to, FY26 Q2
Most delay minutes on this route were charged to Amtrak itself (equipment, crews, stations, connections): 47% of the total.
| Responsibility | Delay minutes | Share | Per 10,000 train miles |
|---|---|---|---|
| Host railroad | 2,655 | 18% | 367 |
| Amtrak | 6,931 | 47% | 1,012 |
| Third party | 5,103 | 35% | 745 |
68,457 Amtrak train miles on the route in FY26 Q2, over 2 host railroads: Amtrak, Massachusetts DOT. Host-responsible covers freight interference, slow orders, signals and maintenance of way; Amtrak-responsible covers equipment, crews, station dwell and holding for connections; third party covers weather, trespassers, police activity, drawbridges and customs (49 CFR 273.3).
The quarterly record
| Quarter | Period | On time | Metric | Host /10K | Amtrak /10K | Third party /10K |
|---|---|---|---|---|---|---|
| FY26 Q2 | Jan 1 – Mar 31, 2026 | 84% | met | 367 | 1,012 | 745 |
| FY26 Q1 | Oct 1 – Dec 31, 2025 | 89% | met | 281 | 682 | 711 |
| FY25 Q4 | Jul 1 – Sep 30, 2025 | 87% | met | 388 | 760 | 628 |
| FY25 Q3 | Apr 1 – Jun 30, 2025 | 82% | met | 620 | 1,028 | 501 |
| FY25 Q2 | Jan 1 – Mar 31, 2025 | 88% | met | 405 | 896 | 481 |
| FY25 Q1 | Oct 1 – Dec 31, 2024 | 86% | met | 303 | 891 | 809 |
| FY24 Q4 | Jul 1 – Sep 30, 2024 | 86% | met | 571 | 866 | 608 |
| FY24 Q3 | Apr 1 – Jun 30, 2024 | 88% | met | 414 | 871 | 663 |
| FY24 Q2 | Jan 1 – Mar 31, 2024 | 89% | met | 294 | 512 | 586 |
| FY24 Q1 | Oct 1 – Dec 31, 2023 | 84% | met | 397 | 552 | 500 |
| FY23 Q4 | Jul 1 – Sep 30, 2023 | 82% | met | 389 | 627 | 454 |
| FY23 Q3 | Apr 1 – Jun 30, 2023 | 88% | met | 329 | 493 | 390 |
| FY23 Q2 | Jan 1 – Mar 31, 2023 | 92% | met | 178 | 434 | 424 |
| FY23 Q1 | Oct 1 – Dec 31, 2022 | 87% | met | 391 | 618 | 485 |
| FY22 Q4 | Jul 1 – Sep 30, 2022 | 81% | met | 526 | 763 | 631 |
| FY22 Q3 | Apr 1 – Jun 30, 2022 | 91% | met | 250 | 433 | 381 |
| FY22 Q2 | Jan 1 – Mar 31, 2022 | 89% | met | 215 | 792 | 330 |
| FY22 Q1 | Oct 1 – Dec 31, 2021 | 88% | met | 325 | 734 | 449 |
Informational only. The FRA's published figures for past quarters, not a prediction of any train and not live status. On time means a customer arrived no later than 15 minutes after the published scheduled arrival (49 CFR 273.5(a)).
Methodology and limits
Source: the Customer OTP Metrics, Delay Metrics and Delays per 10K TM Metric files the Federal Railroad Administration posts with each quarterly report under 49 CFR 273.5; this quarter's files are linked below. Customer on-time performance is the FRA's route-level figure, used unchanged, rounded to the whole percent here (the FRA's report floors it). It weights by passengers: a crowded late train counts more than an empty one. The 15-minute threshold is the rule's; it replaced Amtrak's older endpoint measure, which allowed a longer tolerance on longer routes, so figures before 2021 are not comparable. Delay minutes per 10,000 train miles are the route's minutes divided by its Amtrak train miles, times 10,000, by the party Amtrak coded the delay to; minutes on a host for which the FRA files no train miles count in the total but not the rate. Host railroads run most of the track outside the Northeast Corridor, which is why the split is shown. A quarter is a fiscal quarter: Q1 is October to December. One quarter can meet the metric without the route meeting the two-quarter standard. No station or train-level figures, no live status, no predictions.
- FY26 Q2 report (PDF)
- FY26 Q2 Customer OTP Metrics (xlsx)
- FY26 Q2 Delay Metrics (xlsx)
- FY26 Q2 Delays per 10K TM Metric (xlsx)
Last reviewed: October 2026
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